Identity Management (Blacklisting)

In addition to accounts being written off, the identity on an account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. can be managed as part of the credit control process. The identity associated with a written off account, such as a passport number or national identity card, is automatically set to Disallowed.

All subscriptions using the same Disallowed identity of a written off account will be disconnected and a final invoice generated with the termination costs, and no additional subscriptions using that identity can be added.

A Disallowed identity is indicated on the account/subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription with the Disallowed icon.

The identity of the account holder and all subscriptions with the same identity, are identified as Disallowed. The subscriptions with different identities to the account holder will not be blacklisted.

Changing the Disallowed status on an identity

You can change the status on an identity back to Allowed when the account holder has cleared their debt or resolved the issue that initially led to the identity being disallowed. This function is restricted to users with the appropriate permissions.

To revert the Disallowed status on an account:

1. Click the address hyperlink on the upper panel of the Summary screen to open the Personal Address panel.

2. Place a tick in the Override checkbox to the right of the ID Number field.

This removes the blacklisting from the identity, allowing more subscriptions with that identity to be added.